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Frequently Asked Questions FAQs You have questions, we have answers! Hi there! Cake Together always strives to provide a hassle-free cake purchase experience - fewer clicks to get your cake fix or to put a smile on someone's face! Here are the your burning questions, answered! The Cakes Are all cakes on Cake Together Halal?All of our bakers use Halal certified ingredients to bake. We do have a couple of alcoholic cakes in our marketplace, which we have mentioned that they contain alcohol in the product details. We do have a collection of Halal Certified Cakes that you can have a look here How do I check for allergens?All allergens are displayed in each cake’s product details. Just click into the product to see if it contains wheat, eggs, diary or nuts. We strongly advise you to read and understand the ingredients and allergens before placing your order as a precautionary measure. How big are the cakes?We have cakes in all shapes and sizes! There's 5 inches, 6 inches, 7... We could go on forever! But to save you some time, you can find out about each cake's size and weight in the product details Can I write a message on the cake?It depends on the cake you've chosen! Some cakes have too many intricate designs for the baker to fit a message. Plus, it wouldn't look as good. Worry not, though, as all orders come with a handwritten message card. So, go ahead, pour your heart out, and write your message there… Can I add special baking instructions for the baker?We can't guarantee that all special requests can be fulfilled, with the limited time period and available materials taken into consideration, but we will definitely try our best! Do let us know about your requests at the cart page or drop us a Whatsapp text on our hotline. I received my cake and it looks different from the pictures on the the cake you have received may differ from what was shown on our website. The photos on display are for illustration purposes, so do take the lighting and photo editing used into consideration. And also, the cakes would not look exactly the same as they are all handmade by our bakers. How long can my cake last once I've received it?Cakes will stay fresh for roughly 4 to 5 days if refrigerated. Should I refrigerate my cake upon delivery?Totally! The cakes need to be refrigerated upon delivery to keep the cake fresh and prevent ruining the treat. Ordering How do I place my order?Step 1 Browse through our wide selection of cakes and pick a favourite! Step 2 Pick your delivery date and time, let us know the number of candles and what message on the handwritten message card you'd like to come with the cake, and click Add to Cart’. Step 3 Go to the cart page and proceed to check out. Step 4 Fill in your shipping details and select your preferred payment method. Once your order has been placed, we will send you a confirmation email. Step 5 Now, kick back and relax whilst we get your freshly baked cake delivered right to you! Be sure that upon placing your order you are contactable through either WhatsApp or call. Can I place an order for later?Sure you can! Order from our selection of cakes *here* before 4pm and we'll have it delivered right to your doorstep in 4 hours! Please do note that though we strive to deliver your cakes to you under the quick time of just 4 hours a lot of factors can affect delivery timings such as traffic, the weather, etc. But rest assured, we will continuously put 150% effort into getting you your cakes ASAP! What do the categories 4 Hours’, 1 Day’, 2 Days’ and 3 Days’ mean?All the cakes on Cake Together have a label that includes a delivery time to notify the buyer on how long it would take. They come in timings of 4 hours, 1 Day, 2 Days and 3 Days. These are labels for the minimum time it takes to get this cake to you. Cakes under the category of "Get these in 4 hours" on-demand orders will be delivered to you within 4 hours of your time of order. Can I add special baking instructions for the baker?We can't guarantee that all special requests can be fulfilled, with the limited time period and available materials taken into consideration, but we will definitely try our best! Do let us know about your requests at the cart page or drop us a Whatsapp text on our hotline. What are the cut off times for the delivery time slots?The cut-off times for each time slot are as shown below. After each cut-off time has passed, you may select the remaining available time slots. - 11am to 1pm - 1pm to 3pm - 3pm to 5pm - 5pm to 7pm Kindly place your order before 4pm to receive it the same day. I cannot add to cart because the Add to Cart’ button does not workThe 'Add to Cart' button will turn green once you've selected your delivery date and time. So, ensure that you've selected your preferred date and time before adding the cake to the cart! Does my order come with a knife and candles?Yes, all cake orders come with a cake knife and a candle if you had not keyed in the number of candles you'd like. What payment methods do you accept?We accept payment via debit card, credit card, PayPal, and FPX online banking. Go with whatever that's easiest for you! I'm not sure if my order was your order is processed, you'll receive a confirmation email with an order number. So, do keep an eye out for that email! If you didn't receive said email, drop us a Whatsapp text or call our hotline. How do I use a promo code I received?You can key in your discount code when you're at the checkout page. Be sure to click apply!. If I've already placed my order, but have forgotten to apply my discount code, what do I do?Unfortunately, you can no longer use the code for your current order, but, no worries! Our discount codes do not expire except the seasonal codes, so they're good for your next purchase. Where does Cake Together deliver to?We currently deliver in Penang, Johor Bahru and all areas in Kuala Lumpur, Petaling Jaya and Subang Jaya. Do keep in mind that we do not deliver cross-state at the moment. This means that you won’t be able to get cakes labeled with Johor Bahru’ delivered to Klang Valley. How much is the Delivery Fee?Yes, we do charge a delivery fee based on the distance between the bakery you have ordered from and your delivery address. The delivery charges range from RM9 to RM40, depending on the distance. Also, please take note that when our rider arrives at the delivery location, they will allocate 10-15 minutes of waiting time. If however, past that there is no one there to receive the cake. Our rider will leave to proceed with their other deliveries and circle back to do yours. In that case, a re-delivery charge of RM30 will be imposed. Do browse through our filters to find the bakeries closer to your area! How do I know if the cake has been delivered?You will receive an email notification once the cake is successfully delivered by our rider. What happens when the recipient is not available to receive the cake?When our rider arrives at the delivery location, they will allocate 20 minutes of waiting time. If the recipient is unreachable by call and is not there to receive the cake in the 20 minute time frame, the rider send the cake back to the bakery for safekeeping. In that case, a re-delivery charge of RM30 will be imposed. I want to amend my orderChanges to the delivery location can be made, but a prior notice of a minimum of 24-hours is required. Therefore, this clause only applies to orders for the next day and more. If however, you do notify us under the 24-hours required timing, we will do our best to fulfill the change, but there are no guarantees. Do hit us up on our hotline or e-mail to check with us. In a case that we are unable to fulfill your change due to the notice being under 24-hours, the initial cake order and delivery time will be fulfilled, regardless. Can I change the delivery date and/or time?If you have placed an order for a cake to be delivered on the same day of the order date, it will not be possible for you to change the delivery date and/or time. If you would like to change your delivery to a later date and/or time, you may do so only if you notify us at least 24 hours before the delivery date. You can call the Cake Together hotline to notify us on the changes, just in case! If the cake is not delivered within a day of the selected delivery date, the cake will be forfeited and the customer will bear the cost of the cake. Delivery is a very complex and delicate process and sometimes, from making the cake, packing, moving it to the mode of transport, during the period of delivery and delivering the cake so kindly notify us early so we can work together! Can I cancel my order?Yes, you may cancel your order up until 24 hours before the delivery date you have selected. We will refund the amount paid in the form of in-store credits for your next purchase. In very rare cases, should a cake be unavailable after you have purchased the cake, Cake Together will substitute the cake with the next best cake possible of the same value.

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